Resources and Press

Are you getting ready to:

Send out a survey? Find out what NOT to write in the email that goes with it, and see the before-and-after of a disastrous example and its new and improved version. Get survey-ready >>

Conduct customer interviews? Drawn from qualitative research courses and hard-won experience, these 4 techniques will help you conduct better interviews. Gear up for great interviews >>

Take a hard look at your own site? If you’re a naturally modest person, you may actually be falling into this common trap without even realizing it. Find out how to steer clear >>

Posts and press on other sites:

Optimize Your Planning Process
I was delighted to contribute to a post on developer Zoe Rooney’s blog; the post is called “Get Started on the Right Foot: Planning Your Website.” Find out what 3 web professionals recommend doing before you reach the design stage of the process — and why “writing to fit” is a risky proposition! Get our advice >>

November 2013 Profile in
It was a treat to be profiled by my favorite local blog, “Diana Ecker Helps Business People Communicate Why They Love What They’re Doing.” Check out the article >>